Customer Success Specialist (PT language) (Remote)

November 22, 2023

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Hostinger International

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Customer-obsessed, idea-driven & ever-growing web hosting company. Building the culture people love to work in!

Web Hosting • VPS Servers • Domain Registration

501 - 1000

Description

• Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Portuguese and English). • Be a true ambassador, and show our customers what customer obsession is really about. • Focus on the customers’ success by offering additional services, tools, and products. • Dive deep into the world of IT by continuously polishing your technical background. • Deliver impactful work on a company scale.

Requirements

• C1 or native written and spoken English proficiency, to communicate with customers and the team. • Excellent skills in Portuguese to communicate with customers. • High IT curiosity and technical understanding. • Ability to multitask and handle multiple customer inquiries simultaneously. • High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided. • Strong problem-solving skills and the ability to think critically when addressing tasks. • Ability to show empathy, tactfulness, and proactivity when interacting with customers. • Hunger for growth & a can-do attitude! • A curious and always learning mindset - if you don’t know, how can you find out more? • Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities. • A typing speed of ≥ 50 WPM. • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends). • Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3). • A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher. • Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher. • Ability to boost the internet speed to at least 50 Mbps. • Experience in the customer service field is a plus!

Benefits

• Permanent remote opportunity! • A competitive monthly compensation for services in USD. • Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas. • Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered. • Commissions (10%) can be earned by offering additional services to our customers. • Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days. • Flexible compensation models to choose from: Fix and Variable! • Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more! • Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023. • Estimated start date: as soon as possible!