HRST Brasil
51 - 200 employees
Founded 2005
💼 Consulting
🏢 Enterprise
☁️ SaaS
Consulting • Enterprise • SaaS
HRST Brasil is a consultancy and software services company specializing in SAP HCM and SAP SuccessFactors for human resources. They offer end-to-end consulting and implementation (blueprint to go-live and support), cloud migration (NexSuite) for SAP HCM to S/4HANA and SuccessFactors, intelligent AMS/sustentation (HRPulse) with monitoring and applied AI, rapid implementation packages and UX-focused solutions (HRConnecta), and R&D/engineering accelerators and automations (HRCode). The company positions itself as an official SAP partner with extensive project experience across multiple countries and large enterprise clients, emphasizing automation, governance, compliance, and proprietary methodologies.
Ticket Manager
Job not on LinkedIn
🔥 9 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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HRST Brasil
51 - 200 employees
Founded 2005
💼 Consulting
🏢 Enterprise
☁️ SaaS
Consulting • Enterprise • SaaS
HRST Brasil is a consultancy and software services company specializing in SAP HCM and SAP SuccessFactors for human resources. They offer end-to-end consulting and implementation (blueprint to go-live and support), cloud migration (NexSuite) for SAP HCM to S/4HANA and SuccessFactors, intelligent AMS/sustentation (HRPulse) with monitoring and applied AI, rapid implementation packages and UX-focused solutions (HRConnecta), and R&D/engineering accelerators and automations (HRCode). The company positions itself as an official SAP partner with extensive project experience across multiple countries and large enterprise clients, emphasizing automation, governance, compliance, and proprietary methodologies.
📋 Description
• Support the technical support team by assigning tasks and monitoring staff performance. • Analyze and prioritize support tickets, ensuring response and resolution times are met. • Identify recurring issue patterns and propose solutions for permanent resolution. • Participate in regular team meetings to align strategies and discuss improvements to support processes.
🎯 Requirements
• Previous experience as a Ticket Manager. • Experience using and supporting SAP systems. • Ability to analyze and log tickets related to the SAP environment. • Experience providing user support for operations using SAP.
🏖️ Benefits
• Annual paid leave
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