National Account Manager

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HSL Compliance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

📋 Compliance

💼 Consulting

🤝 B2B

💰 Private equity on 2025-03

Compliance • Consulting • B2B

HSL Compliance is a UK-based legal compliance services provider specializing in water hygiene, water treatment and asbestos services. The company offers risk assessments (Legionella and fire), routine and rapid water quality testing, water system cleaning, chlorine dioxide dosing installation and maintenance, tank replacement, TMV and electrical works, asbestos surveys and consultancy, plus accredited safety and technical training. HSL provides technical support and consultancy to help customers meet statutory ACOPs and protect staff from hazardous materials and activities.

📋 Description

• Managing and developing the existing HSL Plexus customer portfolio • Acting as the main commercial contact for customer development and account growth • Building strong relationships with senior customer stakeholders, operational teams, compliance teams, estates teams and procurement contacts • Conducting regular customer review meetings to discuss system performance, customer satisfaction and future opportunities • Identifying opportunities to expand Plexus technology across additional sites, buildings, monitoring points, divisions and regions • Supporting customers in progressing from initial installations or pilot schemes to wider rollouts • Creating structured account plans for key customers, including stakeholder maps, growth opportunities, risks and next steps • Working alongside HSL Compliance Account Managers, Regional Directors and group companies to identify suitable Plexus opportunities • Attending customer meetings to explain the Plexus solution and demonstrate its commercial, operational and compliance benefits • Coordinating with technical, operational, customer support and compliance teams to ensure customer requirements are managed effectively • Maintaining accurate CRM records, account plans, customer activity, pipeline information and growth forecasts • Identifying opportunities for customer case studies, testimonials and reference sites • Travelling nationally to attend customer and internal stakeholder meetings

🎯 Requirements

• Experience managing and developing existing B2B customer accounts • A proven ability to identify account growth, upselling, cross-selling or wider rollout opportunities • Experience within a technical, compliance, water hygiene, facilities management, SaaS, IoT or service-led environment would be advantageous • Strong commercial awareness and a customer-focused approach • Confidence building relationships with operational and senior-level stakeholders • The ability to explain technical solutions clearly and practically • Experience conducting customer reviews and creating structured account plans • Strong organisation, planning and CRM management skills • A proactive, professional and self-motivated approach • The ability to work effectively across multiple internal teams • Flexibility to travel throughout the UK • A full UK driving licence

🏖️ Benefits

• Company car • Annual company performance bonus • Hybrid and field-based working • Full training and clear career development pathways • 22+ days annual leave plus bank holidays • Company pension scheme and sick pay scheme • Free eye test every two years • Access to Kinhub for wellbeing and financial support • Discounts with hundreds of retailers through Reward Gateway