Irrigation Technical Services Representative I

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Hunter Industries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1981

🔧 Hardware

☁️ SaaS

🌾 Agriculture

Hardware • SaaS • Agriculture

Hunter Industries is a global manufacturer of irrigation, lighting, and dispensing products and systems for residential, commercial, golf, and agricultural customers. The company designs and produces irrigation hardware (rotors, nozzles, valves, sensors), controllers and water-management software (including internet-connected controllers), architectural and landscape lighting, and custom manufacturing solutions. Hunter emphasizes water conservation, professional support for contractors/designers/distributors, and integrated hardware-plus-software solutions for efficient outdoor water and lighting management.

📋 Description

• Ensure timely and accurate response to product and technical support inquiries for customers, sales and service personnel, and in-house personnel. • Responds to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information. • Assists in troubleshooting product problems, advises product capabilities, and recommends proper replacement parts and repair procedures. • Records and categorizes incoming questions by customer type, product type, and region, including follow-up. • Assists the Product Managers in special projects as directed by the Technical Services Supervisor. • Communicates regularly with Product Managers and provides information regarding product failures, technical information, and product quality. • Publishes website support articles for Hunter products.

🎯 Requirements

• Associate’s degree in Landscape and Irrigation Design, Lighting Design or equivalent education and experience. • 2+ years of experience in a customer service environment plus experience in the landscape irrigation, agricultural, landscape lighting, and/or wholesale distribution. • In-depth knowledge of landscape and irrigation products in the industry. • Knowledge of irrigation design and pumping system design. • Strong mechanical and technical skills, including a working understanding of Wi-Fi systems and basic electrical principles. • Excellent writing, listening and customer relations skills. • Adaptability and flexibility in a fast-paced environment. • Ability to multi-task and work within timelines. • Problem solving skills including problem analysis, planning, and organizing, decisiveness, decision making, and judgment. • Ability to work and collaborate in a team environment. • Proficient computer skills including familiarity with the Internet and Windows programs to perform word processing and spreadsheet and database management. • Ability to travel domestically. • Ability to work overtime and/or weekend work when required. • Excellent attention to detail, time management and organizational skills. • Excellent written and verbal communication skills in English and the ability to interact with members across the organization. • Irrigation Association certification and water auditor training preferred. • Knowledge of competitor products preferred. • Fluency in a foreign language is preferred.

🏖️ Benefits

• Amazing corporate culture – we walk the walk when it comes to our values! • FUN company events! • Company donation matching and volunteer rewards • Career development opportunities • profit-sharing bonus