General Manager – Senior Operations Manager, Ecomm

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Looking for Philippines-based candidates. • You’ll be working directly with a small group of founders in their thirties running a busy, fast-paced, productivity-driven business. • You'll have real ownership over how smoothly the business runs day to day, without needing to personally execute every function yourself. • Monitor and coordinate our external logistics network — freight forwarding, 3PL/warehouse, and courier partners — ensuring flawless day-to-day execution across the shipping and fulfilment chain. • Lead and participate in meetings with 3PL warehouses, freight forwarders, and factories. • Monitor inventory levels, forecast demand based on sales trends, and proactively flag stock risks. • Liaise directly with factories and suppliers, including proactively calling to chase up production, shipments, and delays. • Track shipments via parcel/logistics tracking services. • Apply a working understanding of import/export and customs clearance processes. • Directly manage the customer service team, with direct reports expected to grow as the business scales. • Take ownership of bespoke, ad hoc tasks delegated by the founders — either completing them directly or delegating and following through. • Own AI integration across the business as a core part of the role. • Oversee our customer service team member's performance. • Build out and maintain all outstanding Standard Operating Procedures (SOPs) for the business. • Attend marketing team meetings and translate marketing activity (promotions, campaigns, content pushes) into operational impact. • Own product catalog/listing management and keep site content current and accurate. • Reach out to and negotiate with potential retailers — both physical and online. • Comfortable analysing performance metrics and KPIs and turning them into clear, actionable recommendations.

🎯 Requirements

• Solid experience in operations management, general management, logistics, or inventory management — ideally including international logistics/import-export exposure. • A background that spans a variety of roles, with demonstrated ability to step up into a broad, senior generalist position. • Experience working remotely for an international/offshore employer is highly regarded. • Experience across a D2C and B2B mix is attractive — comfortable operating across both consumer-facing and business-facing sides of a business. • Prior B2B sales experience is attractive — e.g. negotiating and closing large/bulk orders with retailers, distributors, or wholesale partners (this is not a retail sales role, but the role does carry a sales element around securing larger wholesale/bulk supply deals). • Direct experience managing international incoming stock, product, and freight — including ownership of timelines from origin through to delivery. • Experience with local demand profiling and stock forecasting, with the ability to plan and manage the gap between manufacture time and actual arrival of stock, often spanning several months. • Number one priority: genuine, hands-on ability to integrate AI into everyday operations — building automations and workflow integrations (e.g. with Gemini and Claude), and continuously adapting these as new models, tools, and methods become available, to keep making processes more efficient and productive. • Fluency in Google Workspace. • Solid experience in operations and inventory management, including international logistics and import/export exposure. • Demonstrated people management, team leadership, and delegation experience. • Project/task management ownership — comfortable running the team's workflow through a platform such as ClickUp or similar. • Strong e-commerce fluency — hands-on experience operating on e-commerce sales platforms, with a solid working understanding of how e-commerce operations function end-to-end. • General understanding of customs clearance and import/export terminology. • Experience with accounting software (e.g. Xero, QuickBooks, or similar) and a basic grasp of bookkeeping principles — profit & loss, expenses, margins, and how to read standard financial reports. • Microsoft 365 experience. • Fully fluent, professional-level English — written and spoken — including the ability to read emotional tone and intent in both formats, given this role owns customer escalations. • Comfortable and confident on the phone — proactively calling suppliers, factories, logistics providers, and partners rather than waiting on email replies. • Highly proactive self-starter — the founders should never need to chase this person for updates or progress. • Comfortable operating with autonomy and taking ownership of outcomes, while keeping stakeholders proactively informed. • Adaptable to new tools and technology, with the confidence to challenge underperforming suppliers, agencies, or consultants. • Genuinely enjoys being "hands on" — willing to jump on a call or chase an issue directly rather than waiting for a reply. • strong prioritisation skills across a broad and varied workload. • Bonus: genuine interest and passion in business growth — someone who naturally thinks about how operational decisions tie back to growing the business, not just keeping it running. • Confident enough to hold the founders accountable — comfortable pushing back and saying if we're moving too slowly, prioritising the wrong things, or dropping the ball, not just executing quietly. • Easy-going, team-first attitude — serious about the work, but able to keep things light and enjoy the day-to-day with the team. • A "locks in" mentality — someone who can switch into deep focus and get things done when it matters, not just generally busy. • Genuinely comfortable with continuous learning — new software and tools will be introduced regularly over the months and years ahead, and they should expect to adapt to new systems as a normal, ongoing part of the role.