Revenue Cycle Client Enablement & Onboarding Director

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $130k - $178k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Huron

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• Lead onboarding plans for assigned client accounts, including timelines, milestones, deliverables, and stakeholder communications • Create, maintain, and continuously improve onboarding playbooks, job aids, training materials, and process documentation to support scalable delivery • Coordinate internal readiness across Operations, Technology, Training, and Quality to ensure people, process, and technology prerequisites are met prior to go-live • Facilitate onboarding governance, tracking risks, issues, dependencies, and action items through resolution • Define onboarding success measures and reporting and provide clear updates to leaders and clients • Support change management by aligning communications, training, and knowledge transfer plans to promote adoption and a consistent client experience • Lead post-go-live stabilization activities, including hypercare support, issue triage, and transition to steady-state operations • Capture lessons learned and partner with Continuous Improvement (CI) to standardize best practices to reduce onboarding cycle time • Provide day-to-day leadership for a cross-shore team, including work allocation, coaching, and removing delivery blockers • Set clear expectations and goals; conduct regular 1:1s, performance feedback, and annual review inputs in alignment with company processes • Partner with Talent Acquisition and Resource Management on hiring, onboarding, scheduling, and capacity planning to meet client and business demands • Ensure onboarding activities align to applicable privacy and security requirements, including HIPAA and protection of PHI/PII

🎯 Requirements

• Bachelor’s degree required • Master’s degree preferred • PMP or PMI certification preferred • Proficient in Microsoft Office (Word, PowerPoint, Excel) • 8+ years of Healthcare experience with minimum of 5+ years in management • Proven leadership experience, with the ability to manage and motivate global teams • Strong and broad understanding of Revenue Cycle Operations within a hospital and physician setting • Strong communication skills and executive presence • Strong project management experience and ability to manage multiple workstreams at one time • Proficiency in data analysis and reporting tools • Current permanent US work authorization required

🏖️ Benefits

• medical, dental and vision coverage • 401(k) plan with a generous employer match • employee stock purchase plan • generous Paid Time Off policy • paid parental leave and adoption assistance • Wellness Program