Account Manager – E-commerce

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their e-commerce stores • Plan, brief, monitor, and execute email, SMS, pop-up, and flow marketing campaigns • Manage client-agency relationships and maintain productive communication • Develop and execute marketing strategies aimed at driving conversions, sales, and client revenue • Lead teams of Copywriters, Designers, and Account Managers’ Associates • Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery • Monitor campaign performance and improve email marketing results • Respond promptly to client requests and lead regular client meetings • Collect and analyze consumer demographic and trend data • Set weekly goals and report on revenue, best-performing campaigns, A/B testing, and optimization measures • Collaborate with the Service Department to maintain standards and meet client KPIs • Manage client churn and implement retention strategies • Troubleshoot client satisfaction and campaign performance issues • Act as liaison between clients and cross-functional teams for new services and products • Identify opportunities to expand client services and present upselling offers • Research industry best practices and present findings to leadership • Assist with internal service-related needs and participate in group calls and training sessions • Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role • At least 6 months of working experience in email marketing • Proven track record of success in a leadership role, especially leading creative teams • Ability to work independently without compromising work standards • High accountability, responsiveness, and ability to meet deadlines • Problem-solving, critical-thinking, and analytical skills • Growth and results-driven mindset • Excellent interpersonal, verbal, written, communication, and presentation skills • Ability to learn and adapt quickly • Excellent time management, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Familiarity with email marketing, e-commerce, or Klaviyo is a plus • Availability and responsiveness Mondays to Fridays between 3-6 PM BCN time • Ability to consistently work 30-35 hours per week, approximately 140 hours per month • Stable internet connection and laptop or PC • Ability to attend virtual video conferences • Fluent in English • Openness to receiving and giving constructive feedback • Comfortable working in a remote environment • Must sign a non-disclosure agreement • Exclusivity agreement preventing similar work while working for Hustler Marketing • 30-day notice period after the first two months

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • Trial-and-adaptation period paid at full rate • Regular performance reviews every 9-12 months, with the first one after 3-6 months • Re-evaluation of the role and workload after 6-12 months