Hotel Onboarding, Support Agent

🔥 12 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HyperGuest

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

✈️ Travel

🏨 Hospitality

Logistics • Travel • Hospitality

HyperGuest is a revolutionary travel channel platform aimed at transforming the hotel and travel provider ecosystem. By offering a direct connection between accommodation providers such as global hotel chains and travel providers including travel agencies and OTAs, HyperGuest eliminates the need for middlemen, thereby reducing commission costs and improving transparency in room bookings. Utilizing a sophisticated API, the platform allows hoteliers to offer real-time room availability and dynamic rates to travel partners, fostering greater connectivity and profitability. HyperGuest empowers both accommodation providers and travel operators to grow their business by providing a seamless and transparent booking experience, enhancing sales and expanding network reach.

📋 Description

• Find root causes and solve customer issues whenever possible by investigating problems while assisting customers • Provide users with information and advice on connection and distribution types • Proactively connect with clients to troubleshoot technical issues • Investigate problems and guide customers through troubleshooting processes • Respond to incoming assistance requests via email, with proactive outbound calls as needed • Ensure excellent service and high customer satisfaction • Maintain client relationships through product support • Report customer feedback and issues to relevant departments and follow up • Take ownership of work and contribute to improving support processes

🎯 Requirements

• Excellent English and Spanish, both written and spoken — Must • Previous experience in other SaaS hospitality — a plus • Experience with ticketing system management and configuration, such as Zoho • Experience managing customer inquiries and resolving technical issues • Positive attitude and sense of responsibility • Strong communication skills and a customer-centric approach • Ability to deal with difficult situations in a polite manner and solution-focused mindset • Familiarity with hospitality industry practices and reservation systems — a plus

🏖️ Benefits

• Full-time employment