Customer Service VA

Job not on LinkedIn

🔥 0 minutes ago

🇨🇴 Colombia – Remote

💵 $8 - $10 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Native Pest Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

👥 B2C

🤝 B2B

B2C • B2B

Native Pest Management is a Florida-based pest control company specializing in residential and commercial pest and lawn care services. They offer pet-friendly, eco-conscious treatments for pests such as termites, mosquitoes, bed bugs, rodents, whiteflies, and common household insects, and provide termite control, mosquito control, rodent control, bed bug extermination, and lawn care across many Florida counties. Founded by West Palm Beach natives, the company emphasizes prompt, licensed, insured service, thorough inspections, integrated pest management (IPM) options, and strong customer service with thousands of positive reviews and free estimates.

📋 Description

• Handle inbound calls from current and potential customers • Identify customer needs, resolve issues, and provide solutions • Identify and escalate issues to supervisors as needed • Schedule and plan services and appointments • Respond to customer calls, texts, voicemails, and emails in a timely manner • Answer calls from potential new clients and schedule the sales team for free inspections • Assist management, technicians, and salespeople with day-to-day requests • Collect service payments and contact past-due accounts by phone, text, or email • Communicate regularly with field technicians to coordinate service schedules and times • Provide outstanding customer service while handling questions, complaints, and troubleshooting

🎯 Requirements

• Previous customer service experience preferred • Strong high-speed Wi-Fi • Good microphone/headset • Good camera • Call center experience strongly preferred • Experience with customer relationship management (CRM) software strongly preferred • Working knowledge of office software • Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc. • Ability to type at a minimum of 50 WPM and 90% accuracy; a typing test will be conducted • Exceptional written, verbal, and interpersonal communication skills • Bilingual in English/Spanish preferred • Exceptional English language proficiency, with precise pronunciation and highly effective conversational skills • Availability Monday–Friday, 8:00 AM–5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break • Availability for a rotating half-day Saturday shift, approximately once monthly or more as needed • Ability to successfully complete a background check • Submission of a 2–3 minute video recording or video link speaking in English • Applicants must participate in interviews and follow application instructions

🏖️ Benefits

• 10 days of paid time (PTO) during the first year • 6 US Holidays • Paid Training • Employee Referral Bonus • Clear paths for growth and advancement • Comprehensive and affordable benefits programs