Implementation Engineer, TPRM

🔥 2 hours ago

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Hyperproof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📋 Compliance

☁️ SaaS

🔐 Security

Compliance • SaaS • Security

Hyperproof is a comprehensive compliance operations platform that helps organizations efficiently manage their compliance and risk management needs. With 100+ pre-built framework templates, it centralizes compliance tasks, automates repetitive work, and integrates with popular tools like Jira and Asana. Hyperproof is designed to streamline audit processes, risk management, and assist in maintaining security standards across multiple frameworks, helping businesses stay compliant and secure while saving time and reducing audit fatigue.

📋 Description

• Scope and document implementation requirements, integration needs, and success criteria for each new TPRM customer engagement. • Lead end-to-end implementation projects, managing relationships with customer stakeholders from kick-off through go-live and handoff to Customer Success. • Run project kick-off meetings to align on expectations, deliverables, timelines, and technical dependencies. • Proactively identify implementation risks — technical and organizational — and work with internal and customer teams to mitigate them. • Manage 5+ concurrent implementation projects simultaneously, balancing technical execution with customer communication. • Lead discovery sessions to understand each customer's existing vendor risk management processes, data sources, and integration landscape. • Drive current-state versus future-state analysis to document requirements and design solutions that address customers' real business needs — not just surface-level asks. • Advise customers on TPRM best practices: vendor tiering, questionnaire design, risk scoring frameworks, and vendor lifecycle workflows. • Configure Hyperproof's TPRM platform to match customer workflows — vendor assessment templates, risk scoring models, approval workflows, notification rules, and reporting. • Build and maintain API integrations between Hyperproof and customer systems — including procurement platforms, GRC tools, identity providers, and internal data sources — using Hyperproof's REST APIs and webhooks. • Write scripts and automation to support data migration, bulk imports, and ongoing data sync between Hyperproof and customer environments. • Develop custom solutions where needed — lightweight tooling, integration middleware, or workflow automation — to bridge gaps between Hyperproof's out-of-the-box capabilities and customer requirements. • Ensure all technical deliverables are documented, tested, and handed off in a state that customers and the Customer Success team can maintain independently. • Design and deliver tailored training sessions for customer administrators, program managers, and end users — covering both platform usage and any custom integrations you've built. • Develop reference materials, integration documentation, and self-service resources that help customers operate Hyperproof confidently after go-live. • Ensure customers have completed all necessary steps to achieve maximum value from Hyperproof's TPRM product before handoff. • Act as the structured voice of the customer during implementations — documenting integration gaps, configuration limitations, and feature requests and routing them to Product and Engineering with clear context. • Contribute to the development and iteration of implementation playbooks, integration templates, and reusable technical assets that reduce time-to-value for future customers.

🎯 Requirements

• 3–5 years of experience in an implementation engineer, solutions engineer, technical consultant, or similar customer-facing technical role at a SaaS company. • Hands-on experience building and maintaining REST API integrations — you are comfortable reading API documentation, writing integration code, and debugging in production. • Proficiency in at least one scripting or backend language — Python, Node.js, or similar — for data migration scripts, automation, and lightweight integration tooling. • Experience with authentication patterns (OAuth 2.0, API keys, SAML/SSO) commonly used in enterprise SaaS integrations. • Solid project management skills — you can own a project plan, keep stakeholders aligned, and drive to closure without being micromanaged. • Excellent written and verbal communication skills in English; you can explain technical concepts clearly to non-technical customer stakeholders. • Comfort working independently in a remote, async-first environment.

🏖️ Benefits

• Annual compensation reviews + equity • Unlimited PTO: strongly encouraged to unplug and recharge • Health: coverage for medical, dental, and vision - employee and dependents • 401K, which vests immediately, complete with a 4% company match • 12 weeks of Parental leave and 1 year free diapers and wipes with Honest • Annual company in-person events and quarterly in-person connects • $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed. • $100 quarterly paid wellness stipend • Pet insurance discount • Slack channel notifications turn off after 5 pm based on your time zone • Two Hypercharge weeks of rest where we close company-wide (July & Dec)