Service Desk Analyst – Day Shift 8x5

Job not on LinkedIn

🕒 August 12

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Icaro Tech

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Icaro Tech is a leading technology company specializing in digital experience and automation solutions. With over 27 years of expertise, the company focuses on simplifying processes for businesses through advanced technologies such as artificial intelligence, customer management, and process automation. Icaro Tech offers a range of services including IT and service management, managed services, and tailored digital product development to enhance operational efficiency and customer satisfaction.

📋 Description

• Act as the first level of support and point of contact for a major national client in the telecommunications sector • Provide technical support to users, aiming for timely and satisfactory resolution • Monitor and ensure system availability • Handle client requests via the ticketing system, email, and phone • Log service interactions in ticket management tools • Monitor the client's environment, checking systems and machines • Analyze and perform preventive maintenance in the client's environments • Maintain the monitoring system • Receive and execute service requests (SR) • Receive and analyze incident tickets • Provide workarounds to minimize customer impact • Engage and escalate to other teams when necessary

🎯 Requirements

• Basic computer literacy • Knowledge of Windows and Microsoft Office • Basic knowledge of Unix • Availability to work a 12x36 schedule • High school diploma (completed) • Clear and effective communication • Teamwork • Initiative • Logical reasoning • Critical thinking and a sense of urgency • Basic English (reading and writing) • Preferred: intermediate IT knowledge (systems and hardware) • Preferred: experience in customer-facing support • Preferred: experience with ticketing tools

🏖️ Benefits

• Work anywhere: option to work remotely or from one of our offices • Birthday Off • Flexible hours • Food allowance • Meal voucher • Transport allowance • No dress code • WellHub • Health insurance • Dental insurance • Partnerships with professionals and establishments • Postgraduate tuition assistance • Language course grant • Training and development program • Tutoring and mentorship program • Home office allowance • Childcare assistance • Life insurance • Employee referral bonus • Profit sharing • Breaktime: HR support