Operations and Product Analyst – SaaS

Job not on LinkedIn

🕒 May 9

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

iGaming Brazil

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

📱 Media

🎮 Gaming

🎲 Gambling

Media • Gaming • Gambling

iGaming Brazil is a Brazilian industry news portal and information hub focused on the iGaming sector. It publishes timely news, regulatory updates, event coverage, interviews, podcasts and analyses about online casinos, land-based casinos, sports betting, lotteries, poker and related market developments in Brazil and internationally. The site serves industry professionals, operators, affiliates and interested consumers with coverage of legislation, market trends, product launches and conference reporting.

📋 Description

• Monitor daily performance of SMS campaigns, tracking metrics such as delivery rate, failures, opt-outs and intermittent issues. • Serve as the primary technical-operational point of contact for clients, ensuring alignment and prompt resolution of requests. • Identify, log and track bugs with the Technology/Engineering team until full resolution. • Ensure compliance with SLAs agreed with clients, maintaining platform stability and availability. • Conduct operational analyses to identify failure patterns, bottlenecks and continuous improvement opportunities. • Update ROI dashboards by client and campaign, ensuring reliability and accuracy of presented data. • Produce monthly performance reports for presentation to the Customer Success team and clients. • Feed executive dashboards and strategic KPIs for COO monitoring of operations. • Prepare detailed functional specifications for the development team in partnership with Product and Engineering. • Document operational flows, business rules and platform processes in a structured manner. • Coordinate functional tests, acceptance procedures and MVP validations with pilot customers. • Validate technical deliveries prior to production release, ensuring quality and adherence to requirements. • Support the commercial team in preparing technical proposals and presentations for prospects. • Develop technical and functional materials to support commercial negotiations and platform demonstrations. • Participate in technical meetings and commercial presentations with clients and potential partners. • Translate business needs into technical requirements, facilitating communication between clients and developers. • Monitor operational metrics and propose improvements focused on performance, deliverability and customer experience. • Create and maintain operational controls in Excel, Google Sheets or BI tools. • Develop dashboards and analyses using tools such as Power BI, Metabase or similar. • Execute basic SQL queries to extract and validate operational data. • Ensure campaigns comply with SMS best practices, LGPD (Brazilian General Data Protection Law) and opt-out policies. • Monitor campaign cycles and critical customer requests, especially during high-volume periods. • Support product evolution initiatives by suggesting improvements based on operational feedback and customer needs. • Collaborate with cross-functional teams such as Product, Engineering, Sales and Customer Success. • Prioritize operational and technical requests according to customer impact and business criticality.

🎯 Requirements

• Experience in operations of digital platforms, SaaS or technology environments. • Experience in operational monitoring, KPI analysis, SLAs and incident management. • Advanced Excel or Google Sheets skills, with experience in dashboards, reporting and data analysis. • Ability to work at the interface between clients, Product and Engineering. • Experience documenting processes, flows and functional specifications. • Ability to identify issues, organize priorities and drive operational solutions. • Knowledge of deliverability, opt-out, LGPD and campaign compliance. • Previous experience with API integrations and system workflows. • Experience supporting corporate clients and providing technical-operational support. • Analytical, organized, hands-on profile with autonomy to operate in dynamic environments. • Bachelor’s degree in Business Administration, Engineering, Technology, Systems or related fields.

🏖️ Benefits

• No benefits specified