Customer Care Associate - Fully Remote

March 29

ihateironing

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On demand laundry and dry-cleaning service offering convenient pickup and delivery within 24 hours.

Shirt Cleaning • Dry Cleaning • Laundry • Ironing • Shoe Repair

11 - 50

Description

• We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day. • Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise. • There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Requirements

• Two year's minimum previous customer care experience • Excellent attention to detail • Well-organised and punctual • A reliable and supportive team player • Multitasking and Time Management • Honesty and professionalism in everything you do • Working hard and additional hours and weekends when required • Comfortable dealing with 50+ calls on a daily basis • Troubleshooting issues that may arise • Handling customer complaints and providing appropriate solutions • Ability to think on your feet and use your own initiative • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Benefits

• £30,000 salary • £20 monthly health and fitness subsidy • Opportunity for profit related bonus • Company pension • Paid accommodation for two weeks training in London • Subsidised laundry and dry cleaning • Opportunity for progression • Great working environment • Fully remote role • Work every second weekend