Technical Support Specialist – 1st Level

Job not on LinkedIn

🔥 9 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iLOQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🏢 Enterprise

🔧 Hardware

💰 Venture Round on 2019-01

Security • Enterprise • Hardware

iLOQ is a company that offers innovative smart-locking solutions, providing secure, convenient, and flexible access management for various environments. Their technology is battery-free, wire-free, and does not require an internet connection which results in low lifecycle costs and minimal environmental impact. iLOQ's solutions are used in residential properties, public and commercial spaces, and critical infrastructure. They focus on enhancing security and efficiency with smart keys and smartphone-enabled access, supported by a user-friendly cloud-based management system. Their solutions are designed for easy retrofitting without the need for extensive modifications.

📋 Description

• Support sales partners with technical inquiries related to iLOQ software, hardware, apps, and system platforms • Troubleshoot and resolve technical challenges as part of the 1st-level support team • Manage and document technical issues in the ticketing system • Collaborate with Product Development and support 2nd-level support with more complex challenges • Improve the knowledge base and support materials • Work closely with technical colleagues, Product Management, and Sales • Resolve technical challenges, share expertise, and contribute to an exceptional customer experience

🎯 Requirements

• Relevant IT training or a comparable technical background, combined with a solid understanding of software applications and hardware components • Experience in technical support, IT services, or a similar customer-facing technical role is an advantage • Excellent analytical and problem-solving skills • Passion for technology and a strong desire to help people • Excellent communication skills in German and good command of English • Experience working with ticketing systems • A structured and proactive approach to work • Basic knowledge of networking concepts such as TCP/IP, DHCP, and WAN is a plus but not required

🏖️ Benefits

• Flexible working hours and a home-based role • Comprehensive onboarding and product training • The opportunity to work with market-leading smart-access technologies • A supportive and international team environment • Competitive compensation and attractive benefits • Genuine opportunities for growth and professional development