Account Manager – Law Firms

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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iManage

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 Venture Round on 1998-01

SaaS • Enterprise • Artificial Intelligence

iManage is a leading provider of a knowledge work platform that enhances productivity, collaboration, and security for organizations worldwide. Their platform features document and email management, security and governance, risk and compliance, legal transaction management, and AI-powered services to activate knowledge within business content and communications. iManage's partnership with Microsoft further strengthens their offerings, and their cloud-native platform ensures secure and reliable operations. Serving industries like law firms, financial services, and other knowledge-driven sectors, iManage focuses on unlocking the full potential of organizational knowledge.

📋 Description

• Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives • Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts • Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution • Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner • Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes • Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce • Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities

🎯 Requirements

• JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department • 5+ years of experience in account management, client success, business development, legal operations, or legal technology • Strong understanding of law firm operations, legal workflows, and the legal technology landscape • Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders • Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities • Strong commercial acumen and consultative relationship management skills • Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM • Bachelor's degree required; JD strongly preferred

🏖️ Benefits

• Comprehensive Health/Vision/Dental/Life Insurance • 401k Retirement Savings Plan with a company match up to 4% • Annual performance-based bonus • Enhanced leave for expecting parents: 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave • Flexible time off policy • Multiple company wellness days each year • Access to RethinkCare, a global behavioral health platform