Customer Success Account Manager

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Impower GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🏠 Real Estate

🤝 B2B

SaaS • Real Estate • B2B

Impower GmbH is a German cloud-based ERP and accounting software company focused on property management. It provides an integrated SaaS platform that automates bookkeeping, invoice capture and posting, payment processing, document management, owner communications, and workflows for condominium (WEG), rental, and special-property administration. Designed by and for property managers, Impower emphasizes fast migration, open integrations, analytics, GDPR-compliant hosting, and time savings for professional house-management firms.

📋 Description

• Strategic management of our accounts with the goal of building and developing long-term customer relationships • Developing tailored success plans to ensure product adoption, customer satisfaction and sustainable business outcomes • Advising our customers on optimizing their business processes and successfully using Impower • Identifying expansion opportunities and closely collaborating with Sales on upselling and cross-selling opportunities • Early identification of risks, active escalation management and development of appropriate measures to prevent churn • Close collaboration with Product and Engineering to systematically incorporate customer feedback into the product roadmap • Conducting regular business reviews and advising on new product features and their successful rollout at the customer

🎯 Requirements

• Several years of experience in Customer Success, Account Management or a comparable consultative B2B role • Experience in strategic customer management, ideally in a SaaS or ERP environment • Experience in the real estate or property management industry • Strong consulting and communication skills and the ability to build long-term relationships with decision-makers • Understanding of complex business processes and an interest in supporting customers through their digital transformation • Structured way of working, high level of personal responsibility and a strong solution orientation • Native-level German and very good English skills

🏖️ Benefits

• Modern equipment (Mac or Windows – your choice) • Close collaboration with Product, Engineering, Customer Success and Sales • High degree of autonomy and the opportunity to actively shape customer strategies • Responsibility for the long-term development of our key customers • Direct impact on customer satisfaction, product adoption and company success