Shopify Orders Auditor, Customer Service Support Specialist

🔥 12 hours ago

🇵🇭 Philippines – Remote

💵 $800 / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Incubator Lab

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

📣 Marketing

💼 Consulting

eCommerce • Marketing • Consulting

Incubator Lab is a growth and marketing firm that incubates and scales innovative e-commerce brands. They position themselves as an “out of the box” marketing and advertising team focused on captivating customers, driving sales, and producing measurable results; their site claims $100M+ in revenue generated. The company highlights four founders with 50+ combined years in advertising, a team of about 34 people, and offers services, packages, and consulting (site footer references "Consulting rosa LLC"). They emphasize continuous testing and innovative solutions to grow e‑commerce brands.

📋 Description

• Audit incoming Shopify orders daily for SKU, quantity, and pricing accuracy • Validate product bundles, recurring subscription setups, and promotional Welcome Box components before fulfillment • Identify, flag, and correct order discrepancies, system glitches, and Shopify-to-inventory/fulfillment sync errors • Support the Customer Service team as the primary technical and operational point of contact • Troubleshoot escalated order issues and tracking anomalies • Process manual order adjustments • Coordinate with warehouse and fulfillment teams to halt, modify, or prioritize orders • Maintain documentation on common order errors and collaborate with relevant teams

🎯 Requirements

• 2–4 years of experience in e-commerce operations, order auditing, or specialized customer support • Advanced Shopify expertise, including managing orders, draft orders, product variants, and complex SKU architectures • Deep familiarity with Shopify subscription apps such as Recharge and Skio • Familiarity with bundle apps • Solid understanding of inventory management and e-commerce fulfillment workflows • Exceptional attention to detail and high accuracy in data verification and SKU matching • Strong problem-solving and communication skills • Ability to work independently and prioritize tasks in a fast-paced environment • Availability for a few hours of overlap with US-based EST working hours each day

🏖️ Benefits

• Remote-first and asynchronous working model • Output prioritized over hours in a seat • A few hours of overlap with US-based EST working hours each day • Equal opportunity employer • Inclusive environment • Disability or special-needs accommodation available