Customer Service Representative – E-commerce

🕒 2 days ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services • Resolve customer issues in a timely and efficient manner • Follow up with customers to confirm issue resolution and satisfaction • Accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Participate in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• Previous customer service experience or equivalent • 6 months to 1+ years of previous customer service experience, preferably in a call center environment • Good verbal and written communication skills • Proficiency using computers and various software applications • Knowledge and experience with a CRM preferred • Must meet minimum BYOD (bring your own device) and internet speed specifications • E-commerce experience • Zendesk experience is a plus • Must be open to night shift

🏖️ Benefits

• Work-from-home/remote work setup • Seasonal contract from November 2 to January 29, 2027 • BYOD equipment arrangement