IT Support Technician

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Indiko Data

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔐 Security

🤝 B2B

SaaS • Security • B2B

Indiko Data is a UK-based Managed Services Provider (MSP) known for its friendly, innovative, and efficient approach. The company offers a wide range of services, including flexible support options to extend team capabilities, a virtual CTO service that provides strategic experience without needing a dedicated employee, comprehensive security solutions in collaboration with leading technology partners, and expert licensing to optimize budgets. Indiko Data supports numerous environments and technologies such as Acronis, Azure & 365, Palo Alto, and VMware. The company prides itself on being a reliable partner for businesses, offering services that go above and beyond to meet client needs. Indiko Data is also Cyber Essentials certified, underscoring its commitment to security and best practices.

📋 Description

• Respond to support requests received by email and telephone • Perform initial investigation, troubleshooting and ticket triage • Escalate incidents to senior engineers when required • Work collaboratively with colleagues to meet customer SLAs • Maintain accurate and professional ticket records • Participate in customer communications via email, telephone, video calls and screen-sharing sessions • Contribute to and utilise our internal knowledge base and operational procedures • Participate in a rota-based support service, including weekend cover

🎯 Requirements

• At least 2 years' experience providing remote IT support to business customers • Experience supporting Microsoft-based business environments • Excellent written and spoken English communication skills • Strong customer service and relationship-building abilities • Experience working within a structured support or service desk environment • A methodical and security-conscious approach to technical support • Technical Knowledge • You should have practical experience with: • Microsoft 365, including Teams and core Office applications • SharePoint Online and OneDrive • Exchange Online administration and email troubleshooting • Microsoft Entra ID user administration, including awareness of hybrid identity environments • Windows 11 endpoint support • Experience supporting Apple operating systems • Apple iPhone and Android device support • Basic Windows Server administration, patching and monitoring • Networking fundamentals including LAN, WAN, Wi‑Fi, DNS, routing, switching and firewall troubleshooting • Backup and recovery concepts and best practice • Modern cyber security principles and secure operational processes • Desirable Skills and Experience • The following would be advantageous but are not essential: • Previous experience working within a Managed Service Provider (MSP) • Microsoft certifications beyond MS-900 and AZ-900 • Experience with Acronis products • Familiarity with Google Workspace • Knowledge of UK data protection and compliance requirements • Personal Qualities • Successful candidates are likely to be: • Collaborative and supportive team players • Professional, polite and responsive communicators • Confident in explaining technical concepts to non-technical users • Curious and proactive problem-solvers • Well organised and able to manage competing priorities • Detail-oriented and diligent in following process • Motivated to learn and develop their technical knowledge

🏖️ Benefits

• Fully remote working environment • Flexible rota-based working arrangements • A collaborative UK and South African team culture • Exposure to a broad range of technologies and customer environments • Ongoing learning and professional development opportunities • Supportive colleagues who enjoy sharing knowledge and experience