Systems Specialist, Cloud Contact Center

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🕒 March 23

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infinit.cx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

infinit. cx is a customer experience (CX) consulting and service company that helps organizations analyze, design, implement, and support end-to-end customer service and CX programs. They provide advisory services (Futurelab), CX strategy and operating model design, implementation of contact-center and AI-augmented solutions (including agentic AI and GenAI assessments), training through their i-CEM institute, and run events and conferences to share best practices. infinit. cx partners with vendors like Genesys, Sprinklr, Parloa, and Cognigy to deliver technology-enabled CX solutions.

📋 Description

• As a Systems Specialist, you will be actively involved in consulting projects and in the operational environments of our clients on topics related to Customer Experience and Cloud Contact Center • You design and integrate, as part of a team, our Cloud Contact Center platform based on Genesys Cloud • You handle integration into our clients' system landscapes as well as the service and support of the systems • You are committed to the continuous development and improvement of our customers' systems

🎯 Requirements

• You have successfully completed a technical education (or an equivalent qualification) and have a strong affinity for IT • Ideally, you bring professional experience with call center infrastructures (Genesys or similar); technologies such as SIP, IVR, chatbots and automation are familiar to you • You demonstrate a high willingness to learn and can quickly get up to speed with new applications and technologies • Strong teamwork and communication skills as well as a high service orientation complete your profile

🏖️ Benefits

• We are an owner-managed company with a family-like culture • We enjoy working as a team on challenging projects and take part in regular team events • We have flat hierarchies and short decision-making paths – which allows everyone to take on significant responsibility quickly • We address each other informally and maintain a respectful, family-like atmosphere • Our "Daily Coffee Talks" are part of our culture, as is the annual Christmas party