Customer Success Analyst

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Influ2

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

📣 Marketing

💰 $8M Series A on 2021-10

B2B • Marketing • Advertising

Influ2 is a marketing technology company that specializes in contact-level advertising, helping businesses improve their sales pipeline by targeting specific decision makers with personalized ads. The company offers a unique platform that integrates seamlessly into existing marketing systems, allowing sales and marketing teams to work more closely together. By focusing on individual-level targeting across major social and display networks without relying on cookies or IP addresses, Influ2 ensures compliance with data protection standards like CCPA and GDPR. This approach enables companies to track the impact of their advertising on revenue and sales opportunities, ultimately optimizing ad spend and enhancing the buying journey for niche B2B audiences.

📋 Description

• Understand customer strategy and evaluate its integration with Influ2’s product offerings • Measure and analyze ROI and other critical data against client strategy • Create compelling data narratives using ROI and key metrics • Identify opportunities for performance enhancement and acceleration • Review and interpret account health scores • Identify risks and suggest mitigation strategies • Partner with Customer Success Managers across time zones • Align goals, share customer insights, and coordinate data-driven customer efforts • Craft customer-facing ROI stories, quarterly business review decks, and targeted reports

🎯 Requirements

• 2+ years of experience in a related analytical role • Advanced knowledge of Excel/Google Sheets • Understanding of common BI tools and reporting concepts • Basic understanding of SQL for querying, validating, and analyzing data • Experience with Looker or Data Studio is a plus • Prior CRM experience, such as Salesforce or HubSpot, is a plus • Familiarity with customer success metrics is a plus • Experience with or interest in automating client-facing analytical presentations using Python, Google Apps Script, or similar tools • Upper-Intermediate English is essential • Ability to manage multiple projects with different focus areas simultaneously • Strong communication and stakeholder relationship skills • Ability to understand product setups and technical details for analysis and troubleshooting • Exceptional attention to detail in customer-facing presentations

🏖️ Benefits

• Remote work flexibility with no fixed working hours • Unlimited Vacation policy • Generous Parental Leave • Well-structured PTO and leave policies • Comprehensive medical coverage • Flat organizational structure • Innovative team environment