Customer Success Manager

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Eleken.

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

SaaS • Design • B2B

Eleken is a UI/UX design agency specialized in providing tailored design solutions for SaaS companies. They offer services like product redesign, team extension, and complete design from scratch for various industries including healthcare, fintech, and data analytics. With a focus on user-centered design, Eleken integrates seamlessly into clients' teams to deliver iterative design improvements and support fast project recovery for deadlines. Their unique approach involves providing dedicated designers who work closely with client teams, offering high-value, responsive, and professional design expertise to enhance user interface and user experience. Eleken has experience working on complex and technical B2B use cases, and offers a free trial to showcase their design process.

📋 Description

• Stay in touch with active clients and ensure a smooth collaboration • Run quarterly NPS calls to collect qualitative feedback • Collect testimonials and reviews on platforms like Clutch and LinkedIn • Conduct exit interviews when clients leave • Control the invoicing process and ensure timely payments • Spot risks early and coordinate with the internal team • Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue) • Reconnect with past clients, keep the relationship warm • Identify expansion or return opportunities

🎯 Requirements

• 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services) • Fluent English (spoken and written communication with clients) • Running discovery calls with clients: identifying business goals, needs, blockers, and risks • Upsell / cross-sell skills • Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

🏖️ Benefits

• Flexible working hours • Paid vacations and sick leaves • Fully remote • Co-working space compensation • Finance Support (we take care of accounting for you) • Employee referral bonus • Internal Educational activities (Lectures from the team members) • Reading Club and corporate library