Account Director

🕒 April 13

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $500M Series E on 2024-12

SaaS • Artificial Intelligence • B2B

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• Own a portfolio of existing accounts and take responsibility for their retention and growth. • Identify upsell and cross-sell opportunities within existing accounts. • Proactively own renewals in accounts in cooperation with the Customer Success team. • Succeed in a team-selling environment for maximum account penetration and coverage. • Consistently forecast monthly and quarterly performance. • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations. • Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings. • Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact. • Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints. • Take ownership of renewal success and strategy to achieve key commercial/contractual targets. • Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition. • Achieve customer advocacy goals with the marketing team through success stories and testimonials. • Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution.

🎯 Requirements

• 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world! • Proven track record of using sales and persuasive skills. • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support. • Passion for testing, measuring, and improving outreach and follow-up effectiveness. • Strong communication skills in both writing and speaking. • High sense of responsibility and accountability. • A strategic thinker with excellent project and time management skills. • Experience negotiating and navigating contracts and legal discussions. • Thrives in a fast-paced, high-growth, rapidly changing environment. • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. • Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists). • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts. • Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.

🏖️ Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. • Help build the team you want to work with and enjoy rewarding referral bonuses. • Opportunities to give back to your community through volunteering and purpose-driven social impact projects. • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.