Enterprise Account Manager – Spanish/Italian Speaker

🕒 February 25

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $500M Series E on 2024-12

SaaS • Artificial Intelligence • B2B

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• Own a portfolio of existing accounts and take responsibility for their retention and growth. • Identify upsell and cross sell opportunities within existing accounts. • Proactively own renewals in accounts in cooperation with the Customer Success team. • Succeed in a team selling environment for maximum account penetration and coverage. • Consistently forecast monthly and quarterly performance. • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations. • Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. • Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. • Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. • Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. • Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. • Achieving customer advocacy goals with the marketing team with success stories, and testimonials. • Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

🎯 Requirements

• 5+ years experience in account management or enterprise sales • Strong negotiation skills and experience handling C-level executives • Excellent communication and interpersonal skills • Ability to identify customer needs and propose solutions • Fluency in Spanish and/or Italian is a plus. • Experience working in a fast-paced, dynamic environment.

🏖️ Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. • Help build the team you want to work with and enjoy rewarding referral bonuses. • Opportunities to give back to your community through volunteering and purpose-driven social impact projects. • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.