Customer Success, Account Manager

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instamotion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🛍️ eCommerce

🛒 Retail

🚗 Transport

eCommerce • Retail • Transport

Instamotion is an online platform that specializes in the sale of used and new cars. With over 30,000 vehicles available, including a variety of models from popular brands, Instamotion emphasizes a seamless online buying experience. Customers can choose from a selection of verified pre-owned cars, take advantage of financing options, and benefit from home delivery, all while enjoying a 14-day return policy and a one-year warranty.

📋 Description

• Inbound sales, contract closing & onboarding: You take responsibility for qualified inbound leads. You conduct professional, value-focused software presentations online (or on-site in exceptional cases) tailored to the prospect's needs, persuade them of the benefits of our platform, and independently drive the sales process to a successful close. You closely guide new customers through the entire onboarding process, configure the system according to the specific requirements of their dealership, and ensure a smooth start with Autrado. • Long-term customer relationships & account management: You act as the primary and trusted point of contact for existing customers and proactively ensure they maximize the value of our software and remain satisfied in the long term. • Customer service & support: You flexibly support the customer service team with everyday inquiries and step in for technical support during holidays or peak periods. • Lifecycle & reporting management: You independently design your onboarding and customer retention measures and report directly to senior management.

🎯 Requirements

• Industry knowledge: You have solid experience in automotive retail or a deep understanding of cars, vehicle sales, and the associated vehicle data structures. • Customer-focused mindset: You bring a strong passion for customer satisfaction, exceptional empathy, and the patience required for high-quality onboarding, customer success management, and technical support. • Technical aptitude: As you will manage and support a comprehensive cloud suite, you quickly familiarize yourself with complex digital tools, understand logical system architectures, and can clearly convey these to users. • Independence & team spirit: You are highly organized and used to working as a hands-on "all-rounder" — fully independent and structured, whether in the office or working from home. At the same time, you are happy to pitch in with day-to-day operational support tasks when needed. • Communication skills: You have strong subject-matter knowledge and business-level German language skills (both spoken and written) to interact with car dealers on equal terms and provide high-quality written support. English skills are a major plus.

🏖️ Benefits

• Full flexibility: Work from our Munich office or 100% remotely — wherever you are most productive. • Significant autonomy: You are responsible for sales independently. That means short decision-making paths, no micromanagement, and direct exchange with senior management. • Future-proof product: Enjoy an established, modern SaaS solution in an industry undergoing digital transformation.