UCMDB Developer

April 6

Intact Technology

WebsiteLinkedInAll Job Openings

Empowering IT organizations across the world's largest companies and government agencies to deliver real outcomes$1. .$1

IT Consulting Services • Software Integration • HP Software Partner • ITIL • Configuration & Change Management

51 - 200

Description

• Identify and document customer requirements for discovery and modeling of CIs, applications and services • Guide customers to align defined requirements with industry recommended best practices • Design and architect technical solutions for deployment of tools; work with teams to achieve consensus on design/architecture, and communicate the design to the client • Plan and direct implementation of specific tools (Micro Focus Universal CMDB, ServiceNow CMDB) • Define and document modeling standards; develop models according to standards; mentor junior consultants and customer staff in modeling skills • Develop CMDB application views and perspectives to support report creation and data presentation • Troubleshoot and resolve incidents involving Configuration Management tools; work with software manufacturer to open and track support cases on behalf of the customer when necessary • Working with other team members, configure and enable discovery to collect CIs in scope to the appropriate level of detail, given the customers’ requirements • Configure and activate integrations among Micro Focus and non-Micro Focus tools as they relate to Configuration Management • Provide mentoring and knowledge transfer to junior consultants and client staff • Document key processes and activities required to deploy, maintain and support Configuration Management • Work in conjunction with experts in Service Management, Event Management, and Monitoring to ensure that processes are correctly integrated with Configuration Management across all disciplines

Requirements

• Education Required: 4-year university degree or equivalent professional experience • Experience Required: Minimum 5 years in corporate, military, or government environment working in a hands-on role with Micro Focus Configuration Management tools (UCMDB, UD) • Demonstrated understanding of the role of Configuration Management in supporting and facilitating other IT Service Management Processes, such as Incident Management, Change Management, Request Management, and Problem Management • Expert TQL query development skills • Expert understanding of Micro Focus approved modeling methodologies and best practices • Good communication skills (oral and written) to both technical and non-technical audiences; good people / customer engagement skills • Demonstrated ability to capture and document customer requirements • Demonstrated ability to perform effectively as part of a team • Desired Skills: Monitoring/event management experience • Server administration experience (or understanding of how servers work) • Understanding of how operating systems work and interact with discovery • ITIL Foundations Certification • Micro Focus UCMDB certification • ServiceNow CMDB experience (Discovery, Service Mapping Implementation Certifications very nice to have)

Benefits

• Ongoing personal and professional development • Unlimited paid time away from work to go on adventures, relax, or recover, plus 12 paid holidays • Company holiday closure December 25 th – January 1 st • Premium healthcare plans, Medical, Dental, Vision including HSA and FSA options • Qualified 401k Program • Virtual happy hours and other team building events • Wellness Clubs that cater to different interests