Customer Operations, Inside Sales Representative

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Intel Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Intel Corporation is a leading technology company that specializes in manufacturing and selling a variety of hardware and software products. Its offerings include processors such as Intel Core, Intel Xeon, and Intel Atom, as well as discrete graphics, AI accelerators, silicon photonics, and embedded solutions. Intel serves various industries with its networking, storage solutions, and developer resources, focusing heavily on AI and performance-driven technologies. The company plays a significant role in advancing computing experiences across PCs, data centers, cloud, edge, and 5G networks. Intel is committed to delivering high performance and secure technologies while fostering innovation through its expansive partner ecosystem and development tools.

📋 Description

• Serve as the primary operational point of contact for assigned customers and distribution partners. • Own the end-to-end customer relationship across the Lead-to-Order process — managing demand signals, order execution, escalations, and account health. • Work in close partnership with field sales, FAEs, and distribution partners. • Drive customer intimacy — maintaining proactive engagement with customer procurement and planning contacts, understanding demand roadmaps, and anticipating customer needs ahead of formal requests. • Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation. • Work directly with end customers on orders, IP/Tools licensing, and design-related inquiries, ensuring timely follow-up and resolution. • Manage escalation and exception requests on customer orders and supply. • Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations. • Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities. • Prepare sales reports, pipeline updates, and account summaries for internal stakeholders. • Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, or a related field. • 3+ years in a customer operations, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment. • Familiarity with high-touch technical sales and distribution models • Strong interpersonal skills with the ability to communicate confidently with both customers and internal teams. • Proactive, relationship-driven, and highly organized, with a focus on customer success. • Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools. • Strong attention to detail and process orientation • Fluency – both spoken and written – in English and the local language of the region where the assigned customer base resides.

🏖️ Benefits

• Paid time off • Flexible work arrangements