Crisis Helpline Responder – Full Time

🔥 6 minutes ago

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Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

Healthcare • Wellness • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Respond to a telephone hotline providing crisis support to people bereaved through suicide, engaging in self-harm, experiencing suicidal ideation, and concerned friends or family members • Conduct risk assessments, including lethality assessments for suicide cases • Provide evidence-based professional crisis counselling and personal support using de-escalation and crisis intervention techniques • Assess caller needs and triage for immediate safety, emergency medical attention, or appropriate referrals • Maintain accurate and detailed call reports on key issues and referrals actioned • Comply with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) • Support development of appropriate crisis management plans for callers in crisis • Make quick, in-the-moment decisions when unsure how to proceed

🎯 Requirements

• 1–3 years of experience in helplines, either in a paid or voluntary capacity • Completed training in Crisis Intervention or Suicide Prevention • Experience working with high-risk clinical situations involving suicide or crisis cases • Appropriate insurance required by the candidate's country • Ability to maintain emotional composure in high-stress situations and recover from stressful interactions and high-risk cases • Master's Degree in Psychology/Counselling or a relevant field preferred • Background in mental health or emergency services is a plus • Ability to communicate effectively in more than one language is a plus • Professional indemnity insurance is a plus