HRIS Specialist

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Manage the day-to-day operations of the HRIS, including data entry, system updates, and user support, to ensure the accuracy and integrity of employee data. • Maintain employee records, including personal information, employment history, compensation details, and benefits enrollment, in compliance with data privacy regulations and company policies. • Assist in the configuration, customization, and testing of the HRIS to support HR processes, workflows, and reporting requirements, in collaboration with HR stakeholders and IT partners. • Generate regular and ad-hoc reports, dashboards, and data analysis to support HR decision-making, workforce planning, and compliance reporting, utilizing HRIS reporting tools and Excel. • Identify opportunities to streamline HR processes, improve data accuracy and efficiency, and enhance user experience within the HRIS platform, through automation, standardization, and best practices. • Provide training and technical support to HR team members and end-users on HRIS functionality, processes, and best practices, ensuring effective utilization and adoption of the system. • Ensure compliance with data privacy regulations, company policies, and industry standards in HR data management, and support internal and external audits as needed. • Liaise with HRIS vendors, consultants, and service providers to resolve system issues, implement upgrades, and stay informed about system enhancements and industry trends.

🎯 Requirements

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field • 1-3 years of experience in HRIS administration, data management, or HR operations, preferably in a corporate environment • Proficiency in HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) and Microsoft Office Suite, with advanced skills in Excel for data analysis and reporting • Strong understanding of HR processes, data privacy regulations (e.g., GDPR, CCPA), and HRIS best practices • Excellent analytical skills, with the ability to collect, analyze, and interpret data to support decision-making and process improvement initiatives • Detail-oriented and organized, with a commitment to data accuracy, integrity, and confidentiality • Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and provide support to end-users. • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment • Experience with HRIS implementation, configuration, or system integration projects is a plus • HR certification (e.g., SHRM-CP, PHR) or HRIS certification (e.g., HRIP) is desirable but not required.

🏖️ Benefits

• Professional development opportunities • Work-from-Home PLUS model • Positive, encouraging culture