Seasonal Tax Support Specialist – Remote

August 4, 2023

Intuit

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The global financial technology platform that powers prosperity with TurboTax, Credit Karma, QuickBooks, and Mailchimp.

10,000+

💰 $6.7M Post-IPO Equity on 2011-01

Description

• Highly motivated individual with a business background • Excellent communication skills • Help customers complete their taxes using TurboTax • Provide expert guidance and explanations of tax and technical terms • Enhance brand by delighting customers and empowering them to prepare their taxes • College degree a plus • Background in business, finance, accounting, or tax • Basic knowledge of tax laws and concepts • Familiarity with form 1040 and schedules • Strong customer service skills • Experience preparing federal and state returns (1040) • Prior tax preparation experience in a retail setting a plus • Experience providing support in a call center environment a plus • Strong research skills • Critical thinking and problem-solving • Willingness to utilize audio/visual tools • Comfortable interacting with customers through video • Bilingual (English/Spanish) communication skills a plus

Requirements

• High-quality customer interactions and experiences • Application of defined practices, procedures, and company policies • Proficient with technology and computer operations • Utilize and leverage government websites and toolkits • Document customer interactions • Represent the Intuit TurboTax brand • Demonstrate empathy for the customer • Empower and partner with the customer • Personalize the experience • Build customer confidence • Utilize creative inspiration for innovation

Benefits

• Seasonal customer facing position • Help customers with tax return inquiries • Troubleshoot and resolve product and tax support customer inquiries • Interact with customers utilizing strong written and verbal skills • Represent the Intuit TurboTax brand • Utilize and leverage government websites and toolkits • Empathy for the customer • Partnering with the customer • Personalizing the experience • Confidence-building to empower customers