Key Customer Manager

🔥 14 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Own the long-term development strategy for a portfolio of high-priority accounts across Germany, Austria, and Switzerland • Build trusted relationships with executive, clinical, operational, and financial stakeholders • Establish account governance, executive steering committees, strategic business reviews, and performance milestones • Design, launch, and scale robotic surgery programs tailored to customer priorities • Support continuous improvement of program performance and development toward centers of excellence • Identify opportunities to expand robotic surgery into new clinical areas and care settings • Cultivate relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations • Support academic partners in developing robotic surgery education and training pathways • Develop long-term capital expansion strategies • Articulate the clinical, operational, and economic value of robotic surgery programs for investment decisions and business cases • Coordinate Sales, Marketing, Clinical & Medical Affairs, and other internal teams for aligned account-strategy execution • Contribute customer and market insights to broader DACH and regional strategies

🎯 Requirements

• Bachelor’s degree or equivalent experience required • Minimum of 7 years’ experience in the medical device industry • Proven track record in strategic account management, preferably in medical devices, surgical robotics, or a related healthcare field • Strong ability to engage and influence senior stakeholders across clinical, operational, and executive levels • Experience developing and executing complex, multi-stakeholder programs within hospital or health system environments • Excellent communication, facilitation, and project coordination skills • Comfortable operating in a matrixed, cross-functional organization • Fluency in German and English • Strong knowledge of the DACH healthcare landscape is a significant advantage • Must comply with applicable U.S. export-control requirements where relevant

🏖️ Benefits

• Employees can work remotely • Full-time employment • Travel requirements: 75% of the time