Manager, SMB Account Management

🔥 0 minutes ago

🇦🇺 Australia – Remote

💵 $119.6k - $216k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

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Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Block is a technology company that aims to increase access to the global economy through its various brands. Square provides commerce and financial services designed for sellers, while Cash App offers an easy platform for spending, sending, and storing money. Afterpay allows customers to manage their spending over time. Additionally, TIDAL empowers artists by providing them with tools for entrepreneurship, and Bitkey and Proto focus on bitcoin and related services. Together, these services contribute to building an open financial system accessible to everyone.

📋 Description

• Lead and develop a high-performing team of 8–10 SMB Account Managers • Drive upsell, retention, and customer satisfaction results through pipeline management and coaching • Establish performance expectations and accountability through 1:1s, deal reviews, and team cadences • Partner with Product, Operations, and Sales to surface merchant insights, resolve escalations, and improve customer experience • Support leadership in executing team OKRs and program improvements • Identify enablement opportunities and share best practices • Serve as a senior escalation point for complex or high-impact merchant situations • Report to the Head of Account Management for APAC

🎯 Requirements

• 8+ years of experience in Account Management, Sales, Business Development, or Marketing • 3–5 years of direct people management experience in a quota-carrying or performance-driven environment • Track record of consistently exceeding revenue and retention goals • Experience working with SMB or Mid-Market businesses • Strong coaching skills with demonstrated ability to improve performance across a team • Experience working cross-functionally to resolve issues and improve processes • Excellent written and verbal communication skills

🏖️ Benefits

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning • Reasonable accommodations for disabled applicants • Travel for team events or customer meetings approximately once per quarter

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