Account Manager

🔥 2 hours ago

🇦🇺 Australia – Remote

💵 A$120k - A$130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Logixboard

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🚗 Transport

☁️ SaaS

💰 $32M Series B on 2022-01

Logistics • Transport • SaaS

Logixboard is a company that provides a branded customer portal for logistics service providers to offer their clients superior tracking and management of shipments, orders, and inventory. Their platform enables real-time shipment tracking, self-service bookings, and purchase order tracking, empowering users with centralized visibility across various transport modes. By integrating seamlessly with internal systems, Logixboard allows logistics companies to differentiate themselves from competitors, retain customers, and grow revenue. Their solution enhances the shipping experience by providing tech-based tools for better supply chain management, increasing transparency and efficiency for freight forwarders globally.

📋 Description

• Own and manage contract renewals, upsells, and expansion opportunities within the customer portfolio • Build relationships with key stakeholders while executing a structured communication and engagement strategy • Drive customer value and product adoption through strategic guidance, risk identification, and growth opportunities • Utilize various forms of AI to streamline workflows • Become a product expert and advise customers on leveraging the platform to achieve business goals • Partner with Customer Enablement to enhance product knowledge, encourage adoption, and improve retention • Execute a complete sales motion from prospecting through closing within the existing book of business • Maintain an accurate and up-to-date Salesforce pipeline for renewal and growth activities • Lead executive business reviews to align on strategic goals, demonstrate value, and refine success plans • Conduct regular client meetings for product demos, strategic discussions, and engagement touchpoints • Travel periodically 1-2 times per quarter to meet customers in person and support platform adoption

🎯 Requirements

• 5+ years of experience in Account Management or Customer Success Management • SaaS experience preferred • Freight Forwarder or Logistics Service Provider (LSP) background is a strong plus • Proven success managing a portfolio of 50+ customers, including prioritization and tiering strategies • Experience managing customer relationships and closing deals in a remote environment • Familiarity with SMB, Mid-Market, and MM+ customer segments • Confidence communicating with VP and Director-level stakeholders, especially in revenue-related conversations • Skilled in delivering engaging, web-based product demonstrations to global audiences • Ability to interpret and use data to drive customer outcomes and internal decision-making • Excellent written and verbal communication skills • Adoption of AI into daily practices beyond using it to improve writing or research: Building Gems, Projects, SlackBot etc. • A strong sense of curiosity and commitment to ongoing learning and growth • Highly coachable and receptive to constructive feedback • Previous experience in a startup environment is a plus • Proficiency with CRM tools, especially Salesforce

🏖️ Benefits

• Bonus • Superannuation • Travel periodically (1-2 times per quarter) to meet customers in person

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