🌎 Anywhere in the World – Remote
⏰ Full Time
• Manage a book of clients and ensure that their operational needs are being covered, including timely and exceptional communication and overseeing existing operations to make sure different service level agreements (SLAs) are being met • Identify areas of process improvement and efficiency and scope new processes when needed • Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process •Serve as a bridge between the client and automations team as areas of implementation are identified •Ensure all processes are documented and contain clear tracking to ensure SLAs are being met, and present these to clients on a regular basis •Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials • Collaborate with the Director/s to develop and implement strategies that drive growth and profitability • Onboard new team members and support in onboarding new team members into adjacent roles as you become more experienced. • Own capacity planning for each process. Lead the hiring process from interviewing to onboarding of new hires into the leading team. • Proactively identify and pursue opportunities for growth and improvement across the company and within the Operations unit that can drive innovation and collaboration to achieve collective goals.
• At least 5 years of experience in operations management, preferably in a client-facing role • Proven track record of managing client relationships and delivering exceptional service • Strong knowledge of spreadsheets and experience managing complex formulas and building processes • Intermediate understanding of how to build financial models, especially cost-driven analysis • Experience in capacity planning and project management • Excellent communication skills, both verbal and written • Ability to work remotely and manage teams without in-person interaction • Strong leadership skills and ability to provide guidance and support to a team • Ability to think strategically in complex and difficult situations • Strong sense of urgency and ability to prioritize tasks • Be open and flexible on schedules
• Competitive salary • Comprehensive health benefits • Opportunities for career growth • Flexible work schedule • Collaborative and innovative work environmentApply Now