Invisible Technologies Inc.
Scale operations. Cut costs. Support your team.
Productivity • Project Management • Data Clean-Up • Operations • Outsourcing
51 - 200
Operations Manager
June 4
Invisible Technologies Inc.
Scale operations. Cut costs. Support your team.
Productivity • Project Management • Data Clean-Up • Operations • Outsourcing
51 - 200
Description
• Manage Strategic Clients Relationships: Oversee operational delivery to a book of clients to ensure that their evolving needs are met, requiring strong communication and presentation skills, clear expectations management and service-level agreements, and timely troubleshooting. Ensure pricing and billing are accurate. • Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes. • Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models. Iterate through collaboration with team members, peers, and clients. • Manage Large-Scale Teams: Oversee hiring, staffing, and development of sizable project teams. Act as the vital link between our clients and teams throughout Invisible, requiring a strong synthesis of client needs and an eye towards productive collaboration. Onboard new joiners. • Inspire Creativity: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team. • Own Your Business: Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process. Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials. Collaborate with the Director/s to develop and implement strategies that drive growth and profitability.
Requirements
• At least 5 years of experience in operations management, preferably in a client-facing role • Proven track record of managing client relationships and delivering exceptional service • Ideal candidates will have familiarity within or exposure to AI concepts, though curiosity and fast learning are more important • Intermediate understanding of how to build financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes • Strong management and leadership skills and ability to provide guidance and support to a team • Experience in capacity planning and project management • Excellent communication skills, both verbal and written • Ability to work remotely and manage teams without in-person interaction • Ability to think strategically in complex and difficult situations • Strong sense of urgency and ability to prioritize tasks; be open and flexible on schedules
Benefits
• Working Times: US (EST or PST) Hours • Compensation Breakdown • Base: $100,000 • Base + Bonus Target: $120,000 • Eligible to receive company equity grant • Flexible Work Schedule / Un-accrued Vacation Days • Work Remotely
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