Account Manager

Job not on LinkedIn

🔥 24 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ioet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

ioet is a company that specializes in nearshore software development and staff augmentation solutions. With a focus on flexibility and competitive pricing, ioet provides tailored services that include access to top-tier talent from Latin America, enabling businesses to scale their teams on demand and drive digital transformation. By leveraging their expertise in custom digital innovation, ioet helps companies stay ahead in a competitive environment, offering dedicated nearshore teams that integrate seamlessly and collaborate in real-time. Located in Incline Village, Nevada, ioet is trusted by many businesses for delivering customized and reliable solutions.

📋 Description

• Build trusted relationships with international clients and deliver an excellent customer experience • Serve as a key point of contact for customers • Understand customer needs • Manage customer requests and escalations • Gather customer feedback • Coordinate with internal teams to ensure issues are resolved • Lead customer conversations with technical and non-technical stakeholders

🎯 Requirements

• 4+ years of experience in Customer Support, Customer Success, Account Management, Client Services, or a similar customer-facing role • Strong hands-on Customer Support experience, including managing customer requests, questions, follow-ups, issues, and escalations • Experience working with U.S. clients • Experience building and maintaining relationships with B2B customers and serving as a trusted point of contact • Experience handling difficult customer conversations and escalations in a professional and solution-oriented manner • Ability to gather customer needs and communicate them clearly to internal product, technical, or business teams • Strong sense of ownership and follow-through, ensuring customer requests and issues are tracked through resolution • Ability to manage multiple customers, conversations, priorities, and follow-ups simultaneously • Strong organizational skills and attention to detail • Experience using CRM, ticketing, customer support, or account management tools • Excellent communication and interpersonal skills, with the confidence to lead customer conversations and communicate with different types of stakeholders • Strong soft skills, including empathy, active listening, patience, adaptability, professionalism, and conflict resolution • Ability to work independently and collaborate effectively with distributed teams in a remote environment • Strong English communication skills — minimum C1 level proficiency • Send your application and CV in English (mandatory) • Based in Latin America

🏖️ Benefits

• Remote work • Flexible schedule • Collaboration with international clients • USD compensation • Paid Holidays and Vacations • Paid family and sick leaves • English classes • Educational and wellness bonus • Structured career plan with regular salary reviews • Emphasis on personal growth and mentorship