Account Management, Talent Partner

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🕒 4 days ago

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WorkBetterNow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

WorkBetterNow is a leading provider of remote talent solutions, specifically catering to small and midsize businesses. The company specializes in connecting clients with pre-screened, highly skilled professionals from Latin America, delivering efficient hiring processes and support without long-term commitments. With a focus on roles such as executive assistants, project managers, and customer service representatives, WorkBetterNow aims to enhance productivity and ease administrative burdens for its clients.

📋 Description

• Own the relationship with a portfolio of clients as a trusted advisor and strategic partner • Run regular client check-ins to uncover value, identify risks, and get ahead of issues • Coach clients on leading and managing remote talent effectively • Identify expansion opportunities and uncover workload gaps and bottlenecks through discovery questions • Guide clients through adding the right talent and move opportunities through consultation, interviews, and hire • Introduce satisfied clients to the WorkBetterNow Referral Partner Program • Monitor client health and catch churn risks early • Resolve concerns and partner on performance management • Lead structured replacement processes when needed • Conduct 15–20 meaningful client conversations per week • Log every interaction in HubSpot • Keep expansion pipelines clear and trackable • Identify trends, patterns, and recurring risks across accounts • Support process improvements and risk mitigation efforts

🎯 Requirements

• Live in LATAM or The Caribbean • 2+ years of experience in account management, customer success, or B2B sales • Strong relationship-building and communication skills • Experience managing multiple client accounts simultaneously • Ability to spot growth opportunities • Strong problem-solving and conflict resolution skills • Proven ability to handle confidential information professionally and discreetly • Strong organizational abilities and ability to work independently • Fluent in English, written and spoken • Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) • CRM proficiency and hands-on experience managing client relationships and pipelines • Comfortable working in a fully remote environment • Processor: Intel 11th Gen or AMD Ryzen 5000 series for Windows, or M2 for Macs • 16 GB RAM minimum • Stable internet connection of 25–50 Mbps minimum • Preferred: HubSpot experience • Preferred: Familiarity with VoIP or softphone-based calling platforms • Preferred: Experience using AI tools and workflows professionally • Preferred: Background supporting remote/distributed teams • Preferred: Experience in SaaS, professional services, or staffing/recruitment

🏖️ Benefits

• 100% remote work—enjoy flexibility of working from home • 18 paid vacation days + U.S. federal holidays • Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) • Supportive, people-first environment where your voice matters • Two in-person team gatherings per year, hosted in your local city • Training and development support to keep your skills current • Work hours: 9:00 am - 6:00 pm EST/CST/MST/PST, with one-hour lunch break