System Administrator, 2nd & 3rd Level Support

🔥 23 minutes ago

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IQ Solutions GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

🤝 B2B

🏢 Enterprise

🔒 Cybersecurity

B2B • Enterprise • Cybersecurity

IQ Solutions GmbH is a German IT service provider based in Offenbach am Main that offers managed IT services and external IT-department support to mid-sized and large companies. They provide cloud and on-premises infrastructure, IT security, VoIP and business communications, and operate/assist in building private datacenter infrastructure; they are a DATEV Solution Partner and focus on scalable, secure, and user-friendly IT solutions. IQ Solutions positions itself as a partner for digitalization, IT operations, support of IT management, and a range of managed services for enterprise clients.

📋 Description

• You administer and operate IT applications on Windows server and client systems. • You ensure stable application operations in compliance with defined SLAs. • You take on monitoring, analysis and remediation of application incidents. • You are responsible for patch and update management for supported systems and applications. • You participate in version upgrades, release changes and technical developments. • You administer Microsoft 365 environments with a focus on Exchange Online, SharePoint Online and Entra ID. • You plan, execute and support migrations from file servers to SharePoint Online. • You analyze existing data and permission structures as part of migration projects. • You handle complex support tickets at 2nd and 3rd level. • You analyze and resolve technical incidents sustainably according to ITIL practices. • You implement incident, problem and change management during ongoing operations. • You administer and monitor network infrastructures. • You support firewall topics, for example in the context of Fortinet, pfSense or OPNsense.

🎯 Requirements

• Solid professional experience in system administration and in 2nd or 3rd level support • Ideally experience in an IT system house or managed services environment • Experience handling complex technical tickets and collaborating with customers and specialist teams • Experience with migration projects (especially file server to SharePoint) is a plus • Strong knowledge of Windows Server environments • Good knowledge of Microsoft 365 (Exchange Online, SharePoint Online, Entra ID) • Practical experience in network technology and firewall administration and understanding of VLANs, VPN, routing and switching • Practical experience with ITIL-based support and process structures • Understanding of IT security, data protection and compliance requirements and confident handling of technical documentation • Structured, analytical and solution-oriented working style for complex technical issues • High sense of responsibility for stable systems and sustainable solutions • Enjoy working closely with customers, business units and colleagues and possess strong communication skills • Very good German language skills, spoken and written (at least C1 level)

🏖️ Benefits

• Flexible working hours & paid overtime upon request • Flexible home office / remote work policy • Modern technical equipment for office and home office • IQ credit card & monthly meal allowance • Company car available via salary sacrifice • Stylish loft office with pool table, darts, foosball & games console • Regular team events and group activities • Short decision-making paths and plenty of scope for personal input