ABA Client Services Coordinator - US Healthcare

🔥 14 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Coordinate therapist availability, schedules, and updates affecting client sessions • Communicate with families and parents regarding scheduling updates, queries, and coordination matters • Source RBT/ABA Therapist candidates through various channels • Support pairing RBTs/ABA Therapists with clients based on availability, location, and client requirements • Maintain accurate therapist and client information in relevant systems • Identify and escalate scheduling conflicts, staffing gaps, and outstanding responses • Draft and send clear, professional, and empathetic communications to RBTs and families • Provide administrative and coordination support to the wider team • Complete follow-ups and administrative tasks to keep client services organised and on track

🎯 Requirements

• Excellent verbal communication skills • Strong written communication skills • Prior experience in a coordination, scheduling, administrative, or client-facing support role is preferred • Experience with ClickUp and/or CentralReach is a significant advantage • Familiarity with the ABA therapy space or experience within healthcare, disability services, or education is advantageous • Highly organised, with strong attention to detail and the ability to manage multiple follow-ups simultaneously • Self-motivated and proactive, with the ability to take ownership of tasks and follow through without constant supervision • Comfortable working in a fast-paced, high-communication environment • Able to work independently while collaborating effectively with a wider U.S.-based team • Monday–Friday availability from 09:00–18:00 EST, equivalent to 15:00–00:00 South African time, subject to daylight savings • Mandatory fixed fibre line with minimum 25 Mbps upload and download speeds and wired Ethernet capability • Reliable power backup for load shedding or outages

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Fully remote work arrangement