Healthcare Inbound Customer Service Agent

🔥 1 hour ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Answer inbound calls and respond to patient enquiries in a timely and courteous manner • Verify patient insurance information, personal information, and co-payments • Schedule and reschedule appointments using the scheduling system • Provide patients with information on services • Input and update patient information in the scheduling system accurately • Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences

🎯 Requirements

• Exceptional English communication skills • Strong work ethic • Fast learner with strong problem-solving skills • Critical thinking, particularly when interpreting insurance details and making informed decisions • Ability to remain calm under pressure • Ability to display empathy and patience in addressing customer concerns • Familiarity with US healthcare insurance, including Medicare and Medicaid, is an added benefit • Must work 5-day rotating shifts during USA hours (EST), Monday–Sunday, including night shifts • Must work on both South African and U.S. public holidays • Mandatory fixed fibre line with minimum 25 Mbps upload and download speeds and wired Ethernet capability • Rain, LTE, 5G, or similar connections are not acceptable • Reliable backup power solution required for load shedding and outages, such as UPS, inverter, or solar

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Fully remote work arrangement