Internal Operations Support Team Lead – BPO

🔥 17 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Provide shared operational leadership and day-to-day support across a portfolio of client accounts • Work closely with Operations Account Managers to maintain service delivery, team engagement and operational continuity • Monitor team attendance, availability and schedule adherence, addressing concerns promptly • Support employees with operational questions, challenges and escalations • Conduct employee check-ins, provide coaching and reinforce performance expectations, company standards and client requirements • Review operational data and reports to identify attendance trends, performance concerns, recurring employee issues and account risks • Follow up on action items and ensure matters are resolved or escalated appropriately • Assist with operational planning, team communications, client updates and action plans • Support onboarding, nesting and transition periods for new employees • Help maintain a positive, accountable and engaged team culture • Escalate material performance, conduct, staffing or client-service risks to Operations Account Managers, HR or Operations leadership • Provide shared Team Lead support to selected smaller or lower-risk client accounts under the guidance of an Operations Account Manager

🎯 Requirements

• Previous experience in a Team Leader, Supervisor, Account Management, Operations Support, Workforce Coordination or similar BPO or Call Centre environment • Previous experience supporting US-based clients or remote international teams will be advantageous • Experience leading, supporting or coordinating remote teams • Proven experience monitoring attendance, schedule adherence, employee follow-ups and operational performance • Strong people skills, with the confidence to hold employees accountable while maintaining a professional and supportive approach • Sound judgement and the ability to recognise, manage and escalate operational risks appropriately • Strong organisational skills and the ability to manage multiple priorities and accounts in a fast-paced environment • Comfortable analysing basic operational reports and using findings to drive follow-up actions • Excellent written and verbal English communication skills • Strong working knowledge of Microsoft Office, particularly Excel and Teams • Mandatory fixed fibre line with minimum 25 Mbps upload and download speeds, supporting a wired Ethernet connection • Reliable power backup solution for load shedding and power outages

🏖️ Benefits

• Work on South African public holidays compensated in accordance with the BCEA • Fully remote working role