Operations Manager

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Oversee the daily operational and administrative functions of the business. • Develop, implement, and continuously improve operational processes, policies, and Standard Operating Procedures (SOPs). • Monitor workflows to identify bottlenecks and implement process improvements. • Coordinate cross-functional projects and ensure action items are completed on time. • Support leadership with operational initiatives, business improvements, and strategic projects. • Ensure accurate documentation, record management, and operational consistency across departments. • Collaborate with internal departments to ensure smooth day-to-day operations. • Support scheduling, documentation, and service coordination where required. • Resolve operational and administrative challenges efficiently. • Promote a culture of accountability, continuous improvement, and operational excellence. • Provide guidance and support to administrative staff when needed. • Maintain professional communication with clients, providers, caregivers, and internal stakeholders. • Ensure a high level of customer service through efficient operational support. • Address operational issues promptly while maintaining confidentiality and professionalism. • Ensure all processes comply with HIPAA and company confidentiality standards where applicable. • Prepare operational reports, dashboards, and performance metrics for leadership. • Monitor key operational KPIs and recommend improvements based on data. • Ensure compliance with company policies, healthcare regulations, and operational standards. • Assist with quality assurance initiatives, audits, and process reviews. • Manage operational software platforms and internal systems. • Identify opportunities to automate manual processes and improve efficiency. • Troubleshoot workflow and system issues, implementing effective solutions. • Assist with the implementation and optimization of new technologies and operational tools.

🎯 Requirements

• Minimum 3 years' experience in an Administration Manager, Operations Manager, or similar leadership role. • Previous experience within the healthcare, social care, ABA, or medical administration industry is essential. • Strong operational and administrative management experience. • Excellent organizational, planning, and project management skills. • Strong written and verbal English communication skills. • Advanced proficiency in Microsoft Office and Google Workspace. • Experience with scheduling, documentation, and administrative systems. • Ability to manage multiple priorities and work in a fast-paced environment. • Strong problem-solving skills with a focus on process improvement. • Experience developing and implementing Standard Operating Procedures (SOPs).