Quality Assurance, Compliance Coordinator – ABA Therapy

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Daily Monitoring: Pull reports from the *Rethink* platform to identify unsubmitted or unverified session notes from the previous day. • Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.) • Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary. • Documentation: Maintain accurate records of follow-up communications and outcomes. • Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

🎯 Requirements

• Experience: Prior experience in the US healthcare sector. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous. • Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus. • Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically. • Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked. • Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions. • Interpersonal Skills: Approachable and friendly demeanour to encourage positive relationships with field staff.