
201 - 500 employees
❝Outsource your admin, grow your business❞SmartPA ultimately:🗹 Increase efficiency🗹 Drive productivity🗹 Maximise profitsTraditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.Our mission is to deliver sustained improvement – every step of the way.We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.➤ Virtual PA ServicesSupporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.➤ Call AnsweringNo more missed calls, missed sales, or missed opportunities. Our professionally trained team can help you with appointment booking, overflow and message taking.➤ EnterpriseWe’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
🔥 0 minutes ago
🇿🇦 South Africa – Remote
💵 R30k - R36k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔧 QA Engineer (Quality Assurance)
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201 - 500 employees
❝Outsource your admin, grow your business❞SmartPA ultimately:🗹 Increase efficiency🗹 Drive productivity🗹 Maximise profitsTraditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.Our mission is to deliver sustained improvement – every step of the way.We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.➤ Virtual PA ServicesSupporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.➤ Call AnsweringNo more missed calls, missed sales, or missed opportunities. Our professionally trained team can help you with appointment booking, overflow and message taking.➤ EnterpriseWe’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
• Conduct efficient quality reviews on documentation and workflows using SmartPAs best practices, to ensure data integrity and consistency. • Develop and refine AI prompts to automatise routine verification tasks, significantly reducing manual verification time while scaling audit frequency. • Identify the Root Cause Analysis (RCA) for any recurring process failures, detecting the point of failure and collaborating with process owners. • Build and iterate on digital checklists, quality frameworks and 'Golden Standard' templates to guide the delivery team. • Work closely with the Quality Assurance team, to align on quality strategies, provide performance data and improve overall account health. • Support team members through constructive feedback, best-practice sharing and targeted 'Quality Clinics'.
• Proven experience in a Quality Assurance, compliance or detailed data/process reviewing role within a service-oriented or corporate environment. • Practical experience with process mapping and workflow documentation tools to visually isolate system bottlenecks. • Practical experience or a high aptitude for leveraging AI platforms and LLMs (such as Gemini) to streamline tasks, improve accuracy or automatise administrative workflows. • Experience conducting Root Cause Analysis (RCA) and writing clear, comprehensive quality reviews or documentation reports. • Advanced proficiency in Google Workspace tools, specifically Google Sheets for data interrogation, alongside Docs and Slides for executive-level reporting.
• Competitive Salaries • Department Incentives • 33 Days Holiday • Employee Assistance Programme
Apply Now🔥 1 hour ago
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