Service Operations Coordinator

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Coordinate a high volume of active service and facility jobs simultaneously, ensuring each job progresses through the required stages • Take ownership of assigned jobs from initial coordination through successful completion and close-out • Coordinate with contractors, vendors, clients, property representatives and internal teams • Source and engage suitable contractors and service providers • Obtain and compare quotations and use sound judgement when selecting service providers • Schedule contractors and coordinate access, appointments, inspections and follow-ups • Monitor job progress and proactively identify issues that could cause delays • Make regular follow-up calls and persistently follow up with unresponsive stakeholders • Maintain accurate job information, documentation, updates and records in relevant systems • Track compliance documentation and follow up with vendors on outstanding requirements • Communicate with stakeholders to understand issues, clarify requirements and establish next steps • Investigate unexpected situations, identify practical solutions and take appropriate action • Maintain accurate financial and job-related information, including quotations and invoices • Escalate issues appropriately while retaining ownership of outcomes • Ensure completed work is documented and outstanding tasks are followed through to final close-out

🎯 Requirements

• 2–3 years' experience in coordination, operations, service delivery, project coordination or a similar role • Experience coordinating a high volume of concurrent jobs, projects, work orders or service requests • Experience working with contractors, vendors, suppliers or service providers • Strong verbal and written English communication skills, including listening and comprehension • Strong problem-solving and decision-making abilities • Excellent organisational and time-management skills • Ability to prioritise competing deadlines while maintaining attention to detail • Strong follow-through and persistence • High attention to detail when managing documentation, compliance requirements, quotations, invoices and job information • Comfortable working with multiple systems and learning new processes and software quickly • Self-motivated, accountable and able to work independently in a fully remote environment • Comfortable working in a high-volume environment with changing priorities • Mandatory fixed fibre line with minimum 25 Mbps upload and download speeds • Ability to support a wired Ethernet connection • Reliable power backup solution required for load shedding and power outages • Ability to work Monday–Friday, 3:00 PM–12:00 AM South African time, subject to U.S. daylight savings and operational requirements • Required to work on South African and U.S. public holidays

🏖️ Benefits

• South African public holidays compensated in accordance with the BCEA • Fully remote working role