Senior Product Manager, Enterprise Service Management

March 29

Ivanti

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Ivanti finds, heals and protects every device, everywhere – automatically.

IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management

1001 - 5000

💰 Private Equity Round on 2021-03

Description

• Establish and foster relationships that are based on trust and respect with all members of the Product Team(s), including Engineering & UX Design teams – this is essential to jointly design and build outstanding products and capabilities that our customers love. • Lead and collaborate on new product ideas ad feature development, representing the voice of the customer. Define use cases, expected value outcomes for our customers, acceptance criteria (functional and non-functional), and support the user experience definition. • Prioritize requirements from various stakeholders to deliver the most value for both the company and our customers. Assess customer enhancement requests and requirements against business needs and long-term priorities. • Continually interface with customers / prospects in our target markets to understand how they work, to identify their problems and to find innovative solutions. • Create customer feedback loops as part of the development process, such as leading design partnership sessions and driving beta programs. Test hypotheses using concept reviews, wireframes, and prototypes. • Define product roadmap in the context of the wider Ivanti and ESM strategy. • Work with Customer Success, Sales, and Marketing teams and enable them to understand the target market, product positioning, product key benefits, and product roadmap. • Understand the competitive landscape to better position the product, define differentiation, and to guide future development. • Actively advocate for the product and Ivanti in relevant communities. Communicate the roadmap and strategy to customers and partners. Publicly articulate the benefits of Ivanti’s products. Deliver demos, videos and presentations to customers, partners, and other external audiences. • Track customer adoption of select product capabilities and identify opportunities to further improve adoption. • Work with Ivanti Account Teams, Support, PS and other stakeholders to respond to customer situations. • Be a contributing member around internal process improvement initiatives. Maximize efficiency in a constantly evolving environment where processes can be fluid.

Requirements

• At least 5 years relevant experience in a product management role for a commercially available SaaS product, in an environment with agile, customer-centric product development practices. • Multiple years of experience with enterprise IT practices, ideally in the IT Service Management area • PM experience with ITSM market and products is preferred. • Experience working with product, engineering, and operations to build, execute and test technical user-centric designs that lead to successful product delivery solutions. • Ideally a bachelor’s degree or higher • Desire and ability to not just meet but exceed customer expectations. • Ability to lead, manage and work with remote, cross-functional teams. Must be able to win the respect and trust of their peer group. • Experience with high levels of multi-tasking and prioritizing in a consistently fast-paced, deadline-driven environment.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service