Creating innovative solutions for the travel documentation industry.
Visas • eVisas • Online Visas • Passport • Embassy Registration
51 - 200
May 22, 2023
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Creating innovative solutions for the travel documentation industry.
Visas • eVisas • Online Visas • Passport • Embassy Registration
51 - 200
Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift. Seek to improve customer satisfaction with each conversation. Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents. Attend all meetings as scheduled. Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.
• 1 year in bilingual customer service. • Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers. • Have excellent communication skills and the ability to generate empathy. • Are empowered and full of energy to challenge the status quo. • Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth. • Want to be a fundamental part of building the team and the foundation for the iVisa experience. • Advanced English level.
• Remote-first: work from everywhere. • The opportunity to collaborate and learn from Data Analysts, UX Designers, Software Developers, Engineers, and many other experts. • Work in a hyper-growth, dynamic, and international environment. • Run in a highly tech-minded company with top of line tools. • The opportunity to help build a company that will continue to redefine the travel industry. • Transparent company culture with flat hierarchies (and super cool coworkers). • Lots of responsibility and a real chance to make an impact.
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