Manager, Customer Success – APAC

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏢 Enterprise

📚 Education

💰 $300M Post-IPO Secondary on 2021-09

Enterprise • Education • Healthcare

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Manage Customer Success team activities related to onboarding, training, and professional development of team • Enhance effectiveness and efficiency through technology and processes for Customer Success functions • Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership • Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention • Align with other teams and departments to inspire Customer Success activities across Jamf • Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle • Advocate for the needs of the customer cross-departmentally • Mentor and be an escalation point for customer satisfaction or engagement issues • Other duties and special projects as assigned • As a Jamf employee you will be expected to travel between 20 – 40 % to attend events specific to your role including international travel.

🎯 Requirements

• 4 Year / Bachelor’s Degree (Preferred) • A combination of relevant experience and education may be considered • Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) (Preferred) • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work • 3+ years of experience with customer interaction in digital channels (online, email, chat) (Required) • 3+ years of experience working with customers over the phone (Required) • 1+ years of experience developing reports or dashboards in Salesforce or equivalent experience (Required) • Salesforce.com (or alternative CRM platform) experience (Strongly Preferred) • Gainsight experience with CTAs and dashboards (Strongly Preferred) • Experience operating in a Customer Success role (Strongly Preferred) • Experience leading, coaching, mentoring, or managing a customer-facing team (Required) • Strong knowledge of Jamf product offerings, pricing, and integrated technologies (Preferred) • General experience with macOS, iOS, and tvOS (Preferred) • Experience in a Customer Service role (Preferred) • Strong communication skills • Excellent interpersonal skills • Excellent organizational skills • Strong customer service skills • Ability to communicate complex technical terms in an easy to understand, non-technical manner • Ability to interact effectively with co-workers in a results driven culture • Self-starter, energetic multi-tasker, highly motivated and team player • Good listening skills • Ability to engage with and establish trust and rapport with all levels of customers and employees • Ability to work independently and as part of a team • Ability to multi-task and prioritize duties • Strong attention to detail

🏖️ Benefits

• Named a 2025 Best Companies to Work For by U.S. News • Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being • Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z • Named one of Forbes Most Trusted Companies in 2024 • Named a 2024 Best Companies to Work For by U.S. News • Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families • Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® • Named a 2024 Best Technology Company to Work For by U.S. News • Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine • Volunteer time off allows employees to support and give back to our communities.