Senior Manager, Customer Success

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G-P

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

HR Tech • Compliance • SaaS

G-P is a leading global company specializing in Employer of Record (EOR) solutions, providing businesses with the tools to hire, onboard, and manage teams in over 180 countries quickly and compliantly. The company offers a comprehensive suite of global employment products under its G-P Meridian Suite™, including services for hiring employees and contractors, managing global payroll, time management, expenses, HR support, and employee assistance. G-P is recognized for its compliance expertise, featuring the world's first AI-based HR compliance advisor, G-P Gia™, which delivers AI-driven advice and solutions for HR compliance challenges. With a strong network of partners and industry-leading EOR SaaS solutions, G-P supports HR, legal, and financial compliance globally. Their offerings are designed to simplify the employment lifecycle and accelerate global business expansion.

📋 Description

• building and developing a team of Customer Success Managers across the APAC region • driving customer growth, expansion, upsell, cross-sell, renewals, retention, adoption, and long-term account health across a portfolio of strategic customers • ensuring the team builds trusted executive relationships, delivers measurable customer value, and uncovers and owns large opportunities within existing accounts • working closely with Sales, Product, Support, and senior leadership to align customer needs with business priorities • strengthening strategic account management practices • ensuring a consistent, high-impact customer success experience across the region

🎯 Requirements

• 6+ years leading enterprise Customer Success, strategic account management, or post-sales commercial teams, including at least 3 years managing managers or team leads • APAC regional experience • Basic understanding of industry-specific tools and processes: CRM, Salesforce • Proficiency in MS Office Suite (Word, Excel, PowerPoint) • Use data and customer insights to identify trends, prioritize investments, improve forecast accuracy, and drive continuous improvement across the region. • Proven leadership or people-management experience, ideally managing Customer Success Managers or post-sales teams. • Strong background in customer success, account management, or strategic account leadership, with a demonstrated record of driving renewals, retention, expansion, adoption, and strategic account growth. • Excellent communication skills, executive stakeholder management, commercial judgment, analytical capability, and forecasting discipline. • Ability to collaborate cross-functionally with Sales, Product, Support, Marketing, and Revenue Operations, while coaching teams to achieve measurable outcomes. • Ability to lead through ambiguity and organizational change. • Demonstrated experience owning commercial outcomes including contract renewals, price increase negotiations, upsells, and cross-sell motions in a SaaS or subscription environment. • Proven track record driving software adoption at scale with experience building enablement programs, measuring adoption metrics, and connecting platform utilization to retention and expansion outcomes. • Experience leading teams through organizational change establishing new ways of working, building accountability, and maintaining team engagement in a high-growth or transformational environment.

🏖️ Benefits

• generous paid parental leave • flexible time off • spending accounts • medical insurance • dental insurance • vision insurance • sabbatical after 5 years and more