Director of Customer Growth

March 15

Apply Now

Get a free AI resume review

Jane.app

WebsiteLinkedInAll Job Openings

All-in-one practice management platform designed to be helpful to you, no matter how or where you practice.

Clinic Management Software • Practice Management Software • Online Booking • SaaS • telehealth

201 - 500

Description

• Architect and direct the customer experience strategy • Collaborate with VP, Customer Directors, Marketing Team, and Co-CEOs • Manage and champion success of existing team • Lead evaluation and purchase process • Drive activation and adoption through product and human interaction • Enable customers to maximize product and feature usage • Address churn and proactively identify improvement opportunities • Influence data-driven decision-making processes • Foster inclusive, equitable, and diverse workplace

Requirements

• 2+ years in team management • 2+ years of SaaS experience • 5+ years experience in Sales and Customer Success • Proven experience in building, managing, and iterating on sales, success, or customer programs and teams • Strong leadership skills in driving activation and adoption goals • Experience in leading cross-functional teams and partnering with product and development teams • Proven track record of enabling customer success and maximizing product usage • Previous experience in churn analysis and management • Experience leveraging data to support decision-making processes

Benefits

• Competitive salary range of $130,000 - $170,000 • Opportunities for career development and growth • Fair compensation structure that values growth • Generous benefits package available