Customer Service Associate

March 19

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JiffyShirts.com

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The largest blank apparel in the market supporting creators, makers, and entrepreneurs in bringing their ideas to life!

Ecommerce • Promotional Products • Apparel • Fashion

11 - 50

Description

• Answer inquiries by either email, chat, or phone to deliver desired information; researching, locating, and providing information. • Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into the root of the cause. • Determine action items by effectively communicating with both customers and suppliers. • Enhance JiffyShirts' reputation by taking ownership to resolve new customer inquiries as well as explore opportunities to add more value to your role.

Requirements

• Customer service experience working in e-commerce, clothing, logistics, or service industry • Active online shoppers are preferred • Self-starter with strong work ethic • Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment • Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers • Strong reading, writing, verbal, and arithmetic skills • Must be able to work 42.5 - 44 hours a week in Eastern Canada time zone • College Diploma or University degree required • Experience with social media and chat is a plus • Experience with embroidery, vinyl heat press, or screen print t-shirts is a plus • A second language is a bonus

Benefits

• Fully remote after first 2 weeks of training • Quarterly office meetups in Whitby • Opportunities to grow within the company • Generous compensation and employer paid benefits • Annual wellness and professional development stipend • High-caliber and supportive team with proven results • Perks of getting lots of clothing!